Refund Policy

Scope, merchant identity, and products covered

This Refund Policy applies to orders fulfilled under the brand presentation Dorexa via https://styxreonthod.world/. The seller of record is Styxreonthod.world, with operational correspondence at Stationsplein 17, 1012 AB Amsterdam, Netherlands, and email chat@styxreonthod.world. Only sealed food supplements in resale-eligible condition qualify for discretionary returns beyond statutory defects.

Statutory withdrawal for EU consumers

If you qualify as a consumer under Directive 2011/83/EU, you may withdraw from the purchase contract within fourteen days of receiving physical goods without giving reasons. Exercise the right by sending an unequivocal statement before the deadline expires. Timely dispatch of the goods back to us suffices when the statement was sent first.

Sealed goods and hygiene limitations

Article 16(m) of the Consumer Rights Directive permits member states to restrict withdrawal once sealed goods were unsealed after delivery and cannot be restored for health or hygiene reasons. Our food supplements fall under that category once the safety seal is broken. Pre-purchase, we display an explicit acknowledgment before checkout explaining that opening forfeits withdrawal except where goods are defective or mis-described.

Return initiation checklist

1. Email support with order number, SKU, reason, and photographs of outer packaging.
2. Wait for written authorization containing the return warehouse address; unauthorized parcels may be refused.
3. Pack items with ample padding; include the return slip or reference code.
4. Use traceable shipping; retain proof until the refund posts.

Incorrect, damaged, or short-shipped items

If bottles arrive compromised, labels mismatch your invoice, or counts are short, notify us within forty-eight hours of delivery when feasible. We may issue prepaid labels, partial refunds, or replacements. Provide batch numbers printed on the neck or base so we can isolate supply-chain incidents.

Refund timing and methods

Once goods arrive and pass inspection—or once we approve a no-return refund—you receive reimbursement using the original payment path unless impossible, in which case we propose a SEPA transfer. Processing targets fourteen calendar days from receipt of goods or evidence, though banking rails may add settlement days.

Return shipping and restocking

Voluntary returns shipping costs are yours unless stated otherwise in promotional terms or required by law. Restocking fees do not apply to consumers exercising valid withdrawal on eligible unopened goods. Business accounts may incur handling fees disclosed in their quotes.

Business-to-business orders

Entities purchasing with VAT IDs follow the contractual clauses in their purchase order. Default rule: returns need manager approval and may attract inspection fees if packaging shows wear.

Chargebacks, disputes, and good-faith resolution

Initiating a card chargeback without contacting us can delay investigations by weeks. Please escalate internally first; we log timelines to share with acquirers if disputes persist.

Delays beyond our control

Natural disasters, customs holds, carrier bankruptcies, or public health controls may postpone refunds. We communicate revised estimates when known.

Customer care and escalations

Primary inbox: chat@styxreonthod.world. Postal escalation: Stationsplein 17, 1012 AB Amsterdam, Netherlands. Include telephone numbers only if you wish callbacks.

• Day 0: you submit ticket.
• Day 1–2: we confirm category (withdrawal, warranty, or commercial).
• Day 3–14: goods travel and we reconcile inventory.
• Day ≤14 after arrival: money movement initiated.